Delivery Policy
Hive & Harvest Delivery Policy
At Hive & Harvest, we understand the anticipation that comes with every order. Here's what you can expect from our delivery process.
1. Australia-wide Delivery
We deliver to all corners of Australia, with one important exception. Due to biosecurity laws, we regretfully cannot ship honey products to Western Australia. These regulations prohibit the import of honey products from other Australian states to protect the region's unique bee populations and local flora. If you're in Western Australia and interested in our non-honey products, we're more than happy to help.
2. Dispatch Times
Standard orders are processed and shipped within 2 business days.
Custom label orders, wedding favours and corporate gifting orders take longer, as each one is designed, printed, assembled and packed to order. As a guide, allow around 3 weeks from the date you approve your artwork through to dispatch. We'll confirm a timeline with you when your order is placed, and we'll always let you know if anything changes.
If you're working to a fixed date such as a wedding or an event, please tell us the date when you order. We'll work backwards from it and let you know honestly whether it's achievable.
3. How We Deliver
Most orders are sent by courier with Authority to Leave, which means your parcel will be left in a safe place if no one is home. This is generally the quickest and least disruptive option.
Couriers cannot deliver to PO Boxes or parcel lockers. If that's your delivery address, please select the Australia Post option at checkout. You'll see both options and their costs before you pay.
Most parcels are delivered without a signature. Because of this, we're unable to replace orders that go missing after being marked as delivered. If you'd like signature on delivery, please add a note at checkout or email us at buzz@hiveandharvest.com after ordering, and we'll arrange it. Additional charges may apply.
4. Missed Deliveries
If a driver is unable to leave your parcel safely, they'll leave a card and return it to their depot. Contact us and we'll help arrange a redelivery or collection. Please note that couriers don't offer scheduled delivery days or advance phone calls, so while we'll always pass your preferences on, we can't guarantee a specific day or time.
5. Shipping Estimates
Shipping costs and options are shown at checkout, so you'll know exactly what you're paying before you order.
6. Unforeseen Delays
While we've streamlined our processes to ensure swift delivery, shipping companies can occasionally experience delays. Any delay caused by the delivery company is outside our control, but we'll always assist and provide updates wherever we can.
7. Support
Should you have any questions or concerns about your delivery, please reach out at buzz@hiveandharvest.com. Our team is always ready to help.
Thank you for choosing Hive & Harvest. Enjoy nature's sweet gift, delivered straight to your doorstep.